Refund policy
Returns, Refunds & 60-Day Guarantee
60-Day Money-Back Guarantee
We stand behind our product. If you’re not satisfied with your purchase, you may request a refund within 60 days of delivery.
To start a refund request, contact us at:
📧 [support@myorvella.com]
Eligible for Refund or Free Replacement
We will offer a refund or free replacement in the following cases:
- Product arrives damaged or defective
- Product has quality issues within 60 days of delivery
- Package is lost in transit
- No delivery updates for an extended period
Not Eligible for Refund or Free Replacement
Refunds or free replacements will not be issued in the following situations:
- Incorrect or incomplete shipping address provided
- Recipient unavailable, unreachable, or refuses delivery
- Customer orders incorrectly or is dissatisfied without product defects
- No issue reported within 60 days after delivery
If a replacement is requested under these conditions, additional shipping fees may apply.
Return Policy
Due to the nature of this product, physical returns are not required for damaged or defective items. Proof (photo or video) may be requested to process your claim.
Refund Processing
Approved refunds will be processed back to the original payment method within 5–10 business days.
Contact Information
📧 Email: [support@myorvella.com]